Shipping policy
Shipping Policy
Last updated: September 24, 2026
Thank you for shopping with Offbeat Custom Brand. Because most of our apparel is made to order, please review the following information before placing your order.
Order Processing
Our standard processing time is 7–10 business days.
Processing time begins after:
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Payment has been successfully completed
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All customization details have been received
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Usable artwork has been submitted
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The customer has approved the digital design proof, when applicable
Business days do not include weekends or holidays.
Processing time is separate from shipping transit time. During holidays, sales, high-volume periods, or supply delays, production may take longer. We will contact you if a significant delay affects your order.
Custom-Order Proofs
Some custom orders require a digital proof before production begins. Customers are responsible for reviewing and approving all spelling, colors, sizes, placement, and design details.
Production and the 7–10-business-day processing period may not begin until the proof has been approved.
Delays in submitting artwork, providing order details, or approving a proof will delay the estimated completion and delivery date.
Shipping Rates
Shipping rates are calculated at checkout based on:
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Package size and weight
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Shipping destination
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Available carrier services
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Selected delivery method
Any available free-shipping offer will be displayed during checkout and may be subject to specific terms or minimum purchase requirements.
Estimated Delivery
After processing is complete, delivery time depends on the shipping carrier, destination, and selected service.
Delivery dates displayed during checkout are estimates and are not guaranteed by Offbeat Custom Brand. Carrier delays caused by weather, holidays, service interruptions, or other circumstances outside our control may affect delivery.
Please allow additional time when ordering for a birthday, graduation, holiday, reunion, school event, or another time-sensitive occasion.
Order Tracking
When your order ships, you will receive a confirmation email containing tracking information, when tracking is available.
Tracking information may take up to 48 hours to update after the carrier receives the package.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please review your:
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Name
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Street address
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Apartment or unit number
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City
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State
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ZIP or postal code
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Email address
If you notice an error, contact us immediately at daoffbeat@gmail.com. We cannot guarantee that an address can be changed after production or shipping has begun.
Offbeat Custom Brand is not responsible for packages delayed, returned, or delivered incorrectly because of an incomplete or inaccurate address provided by the customer.
If a package is returned to us because of an incorrect address, an unclaimed package, or a failed delivery attempt, the customer may be responsible for additional shipping charges before the order is resent.
Original shipping charges are nonrefundable unless the delivery problem resulted from an error by Offbeat Custom Brand.
International Shipping
Offbeat Custom Brand ships worldwide where carrier service is available.
International customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by their country. These charges are not included in the product price or shipping cost collected by Offbeat Custom Brand.
International orders may experience additional customs or carrier delays. We cannot guarantee international delivery dates or control how long a shipment remains in customs.
Customers are responsible for verifying whether the ordered products can legally be imported into their destination country.
Delayed Packages
Once an order has been transferred to the carrier, its movement and delivery schedule are managed by that carrier.
If your package appears delayed, please review the tracking information and contact the carrier first. You may also contact us at daoffbeat@gmail.com, and we will assist with available tracking information or a carrier claim when appropriate.
A shipping delay does not automatically qualify an order for cancellation or a refund, especially when the order has already been produced or shipped.
Lost Packages
If tracking has not updated for an extended period or the carrier confirms that a package is lost, contact us at daoffbeat@gmail.com.
We will review the shipment and, when appropriate, help initiate a carrier investigation or claim. Replacements or refunds for lost packages will be considered after the carrier completes its investigation and according to the circumstances of the order.
Offbeat Custom Brand is not responsible for losses caused by an incorrect shipping address provided by the customer.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it:
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Confirm that the shipping address on your order is correct.
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Check around the delivery location, mailbox, porch, building office, or parcel locker.
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Ask household members or neighbors whether they accepted the package.
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Contact the shipping carrier for delivery details.
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Notify Offbeat Custom Brand promptly if the package remains missing.
Offbeat Custom Brand is not responsible for theft or loss that occurs after a carrier confirms delivery to the address provided at checkout. However, we will provide reasonable assistance with available carrier information.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, misprinted, or different from the approved order, contact us within 7 days of delivery.
Please email daoffbeat@gmail.com and include:
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Your name
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Your order number
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A description of the problem
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Clear photographs of the product
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Photographs of the packaging, when relevant
Do not discard the item or its packaging until we have reviewed your claim.
If we confirm that the issue resulted from an Offbeat Custom Brand production or fulfillment error, we may offer a replacement, correction, store credit, or refund.
Normal variations in garment color, print placement, screen appearance, or the appearance of an approved design may not be considered defects.
Local Pickup or Delivery
Local pickup or local delivery is available only when offered during checkout or arranged directly with Offbeat Custom Brand before the order is placed.
Customers should not travel to collect an order until they have received confirmation that it is ready.
Combining Orders
Separate orders are not guaranteed to be combined into one shipment. Shipping charges from separately placed orders may not be refundable, even when the orders are shipped together.
Contact Us
For questions about processing, shipping, tracking, or delivery, contact:
Offbeat Custom Brand
Locust Grove, Georgia
Email: daoffbeat@gmail.com
Website: offbeatcustombrand.com