Refund policy

RETURN AND REFUND POLICY

Last updated: September 23, 2026

Thank you for shopping with Offbeat Custom Brand. Because our apparel is made to order, please review your size, color, garment type, artwork, spelling, and personalization details carefully before completing your purchase.

CUSTOM AND MADE-TO-ORDER ITEMS

Custom, personalized, and made-to-order products are final sale and cannot be returned or exchanged because of:

• Incorrect size or color selected by the customer
• Change of mind
• Incorrect spelling, artwork, or personalization submitted or approved by the customer
• Normal differences in color between a digital screen and the finished product
• Normal variations in print placement or sizing

For custom orders, production begins after the customer approves the digital proof. Once a proof has been approved and production has begun, the order cannot be changed or canceled.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We will correct an order if the item arrives damaged, has a manufacturing or printing defect, or is different from what was ordered or approved.

Please contact us within 7 calendar days of delivery at daoffbeat@gmail.com. Include:

• Your full name
• Order number
• A description of the problem
• Clear photographs of the entire item, the defect or error, and the shipping package

Claims submitted after the seven-day period may not be eligible for replacement or refund.

APPROVED CLAIMS

After reviewing your claim, Offbeat Custom Brand may provide a replacement or refund, depending on the circumstances.

If the mistake was made by Offbeat Custom Brand, an approved replacement will be produced and shipped at no additional cost. If a replacement cannot be provided, a refund may be issued to the original payment method.

Do not return an item without receiving return instructions from us. Unauthorized returns may not be accepted.

RETURN CONDITIONS

When a return is authorized, the item must be:

• Unworn and unused
• Unwashed
• Free from stains, odors, pet hair, smoke, deodorant, or other damage
• Returned with any original packaging or tags, when applicable

Items that do not meet these conditions may be denied.

NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange unless they arrive defective, damaged, or incorrect:

• Custom or personalized products
• Made-to-order products
• Items produced from customer-supplied artwork
• Items produced after approval of a digital proof
• Clearance or final-sale merchandise
• Gift cards
• Worn, washed, altered, or damaged products

ORDER CHANGES AND CANCELLATIONS

Contact us immediately if you need to request a change or cancellation. We cannot guarantee changes or cancellations after an order is placed. Once artwork has been approved or production has begun, the order cannot be changed or canceled.

REFUNDS

If a refund is approved, it will be issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Original shipping charges are nonrefundable unless the order was incorrect or defective because of an error by Offbeat Custom Brand.

RETURN SHIPPING

If Offbeat Custom Brand made an error or the product arrived defective, we will provide return instructions and cover the approved return or replacement shipping costs.

Customers are responsible for return shipping costs for any return authorized for reasons not caused by Offbeat Custom Brand.

LOST OR STOLEN PACKAGES

Offbeat Custom Brand is not responsible for packages marked as delivered by the carrier that are later reported missing or stolen. Customers should verify the shipping address before ordering and contact the carrier regarding delivery issues.

YOUR LEGAL RIGHTS

Nothing in this policy limits any rights or remedies available to you under applicable consumer-protection laws.

CONTACT US

For questions about a return, refund, or order issue, contact:

Offbeat Custom Brand
Email: daoffbeat@gmail.com
Based in Locust Grove, Georgia